yes24Ϸ | yes24Ϸ
" Ҽȹ̵ Ȱ ݿ Ҽȹ̵ ϴ иϰ ü ' Ҽȹ̵ Ȱ ̵'̴. ǿ ܰ躰 ε ̿ ̽, Ʈ 2.0 ̴ϼƼ ǥ ϰ ̴. å , IT, , Ǹ, Ŀ´̼ǻ ƴ϶ Ҽȹ̵ ǥ ´ پ о߸ ѵ ڷḦ Ѵ. ̽, ̵ ̲ å, , , å, ǥ, , μƼ, ߿ ִ ̽ Ѵ."
" ̽(Nick Smith) 濵 ι Marketing Transformation Global Managing Director ̴. , , о߿ 20 ̻ , ð ȿ о ְ . Ʈ : twitter.com/NickXSmith ιƮ (Robert Wollan) 濵 ι Global Managing Director, м , , Transformation Ѱϸ ð , , Operations о ۷ι ϰ ִ. 20 ̻ о߸ , digital transformation/social CRM, ä о߿ . Ʈ : twitter.com/RobertWollan ij (Catherine Zhou) 濵 ι м Managing Director ̴. ä , ȭ, ̵ м, , Ͻ ڸ 15 ̻ پ , ÷ , , , ϰ ִ. Ʈ : twitter.com/catherinezhou"
"1. Ҽȹ̵ 1. Ҽȹ̵ Ͻ ũ - ̽ / ιƮ 2. Ҽȹ̵ - ũ ε 3. Ҽȹ̵ ȿ: ο ǥ - ɺ 4. Ҽȹ̵ ϱ - ιƮ 2. Ҽȹ̵ ð Ǹ 5. Ҽȹ̵ VoC - ũ / ij 6. Ҽ CRM λƮ ֳθƽ ɿ ϱ - ̵ / Ʋ 7. Ҽȹ̵ Ȱ ǰ - Ƶ ˷ / A.J. Ÿ 8. Ҽ Ŀ´Ƽ ð Ǹ - ιƮ / ȵ巹 Ʈũֹ̿ũ 3. Ҽȹ̵ ̿ 9. Ҽȹ̵ Ȱ - Ĵ 絵Ű 10. Ҽȹ̵: Ҹ ϱ - R. ͱ׳ 11. å: ŷȸ ؼ - ũ ε 4. Ϸ ñ : ȭ ӵ ٽ 12. Ҽȹ̵ ũ ÷ - Ƴ縮 Ʈ / 13. Ҽ CRM: Ҽȹ̵ ακ û - / ķ / 콺 14. ο Ģ: IT Ʈó û Ҽȹ̵ ʿ ɼ - ιƮ / ̸ Ű 5. Ҽȹ̵ ɷ ȭ 15. ȭ, μƼ, - ũƾ 16. ο Ұ å - ũ / ٳ ũ 17. Ҽȹ̵ å - ũ ε 18. Ҽȹ̵, ġ â - ιƮ J. 丶 η 1 η 2 "